Refund & Cancellation Policy

This policy explains what happens to your money if you change your mind. It applies to every order placed through InboxFlow, the cold email infrastructure service operated by gsjmedia. It forms part of our Terms of Service.

What you are charged

An order has up to four charges, and they behave differently:

Domain registrations

When you buy a domain through us we register it in your name with the registrar and pay them immediately. A completed domain registration is final and cannot be returned, refunded, or cancelled, by us or by the registrar. This is a rule of the domain name system, not a commercial position we have taken.

Two consequences worth being clear about. If you cancel before we submit the registration, the domain charge is refunded in full. If you cancel after registration, the domain is yours: it stays registered for the year you paid for, and we will transfer it to any registrar account you name, at no charge.

Domains you already own and bring to us are never charged for, so nothing arises to refund.

Setup fees

The setup fee covers connecting your domains, configuring DNS authentication (SPF, DKIM, DMARC and tracking records), creating each mailbox, and connecting it to your sending tool.

It is refundable in full while your order is still queued. Once we have begun provisioning, the work has been done and the fee is not refundable. If we begin and then cannot finish for a reason that is ours (a provider we cannot connect, a failure on our side), we refund the setup fee for the mailboxes we did not deliver.

The inbox subscription

Mailboxes are billed monthly in advance, per mailbox. You can cancel at any time from Settings → Billing in your dashboard, or by emailing us.

Cancelling stops the next charge. It does not end your service that day: your mailboxes keep working until the end of the period you have already paid for, and are deactivated at that date. We do not pro-rate or refund a partial month, because the underlying Google Workspace and Microsoft 365 licences are billed to us for the whole period regardless.

Reducing the number of mailboxes works the same way: choose the inboxes to cancel in Settings → Billing. The change takes effect at your next renewal, and the current period is unaffected.

On the renewal date a cancelled mailbox is blocked from signing in, and it is deleted seven days later. During those seven days you can restore it from the same page. After deletion its mail cannot be recovered.

Domain Protection and renewals

Domain Protection can be cancelled per domain in the same way. It runs to the end of the period you have paid for, then the domain moves back to shared hosting with a standard redirect; nothing on the domain goes offline. Protection bought for a year, and domain renewals, are charged once when you buy them and are not refundable after that.

Launch offer pricing

Orders placed during a launch offer are charged the offer price shown at checkout for the period it names: the first two months of a monthly plan, or the first year of a yearly plan, for the lines it covers. After that, the subscription renews at the list price shown at checkout, with no action needed from you. A domain bought at a launch price renews at the normal renewal price. The offer price is a discount on the first periods, not a separate refund right: the rules above apply to it in the same way.

When we will refund you anyway

Outside the rules above, we refund in these situations:

• We charged you in error, or charged you twice for the same thing. Refunded in full, as soon as we can confirm it, whether or not you asked.
• We could not deliver what you ordered. If we cannot provision the mailboxes you paid for, we refund the setup fee and the subscription for those mailboxes.
• An unused order. If you paid and we have not started work, the whole order is refundable, less any domain already registered.

We do not refund for deliverability outcomes. We build and configure infrastructure to current best practice, but inbox placement depends on your copy, your lists, your sending behaviour and the receiving provider, none of which we control. This is set out in the Terms of Service.

How to ask for a refund

Email jatin@gsjmedia.co from the address on your account, with your order number and what you would like refunded. You do not need a particular form of words.

We reply within 2 business days. Approved refunds are sent back to the original payment method, and reach you within 5 to 7 business daysof approval, though your bank or card issuer sets the final timing. Refunds are issued in the currency you were charged in (USD); if your card was converted at the time of payment, the amount that lands may differ slightly because the exchange rate has moved. That difference is your issuer's, and we cannot adjust for it.

Service delivery

InboxFlow is a digital service and nothing is physically shipped. You choose the setup speed at checkout. Fast buys every domain at once and creates the inboxes straight after, usually within 2 hours. Standard buys the domains across 24 hours and is usually ready in about 48 hours. Safe buys at most ten domains a day and creates the inboxes once all of them are registered, so a large order takes several days. DNS records can need up to a further 48 hours to propagate at every speed. You can follow progress in your dashboard at any time.

Before you raise a chargeback

If a charge looks wrong, please contact us first. A chargeback takes weeks, freezes the disputed funds while the card networks decide, and we can almost always resolve the same issue in a day or two. Emailing us does not affect your right to dispute the charge with your bank afterwards.

Contact

gsjmedia
II Floor, Shop No. 217, Balaji Tower 6, Tonk Road, Durgapura, Jaipur, Rajasthan 302018, India
jatin@gsjmedia.co ·  +91 78771 97787

We may update this policy. The version in force is the one published when you placed your order, and the version you accepted is recorded against that order.